Inside Sales Coordinator - BH Electronics
JOB DESCRIPTION
Responsible for performance of inside sales activities for assigned territories. Work with sales staff to get accurate orders and quotes for customers according to company procedures. Must be detail orientated and able to get accurate quotes and work with different customers and coworkers.
Essential Job Functions
- Must be highly detailed oriented and able to work effectively with customers and coworkers
- Order entry and manufacturing quoting experience is highly preferred
- Maintain ‘Sales Activity Report’ and communicate with customers, managers and representatives regarding current activities, quotation status and follow up activities
- Track all open orders to assure their timely delivery and notify customers of possible delays
- Negotiate orders, reschedules and change orders
- Maintain clear record of communications regarding order status and negotiations, including customer correspondence, order and quotation files
- Be familiar with all company sales policies and inform all parties when they are applied to situations
- Verify order and change order information for accuracy
- Coordinate all necessary information with engineering regarding deviations from specifications and convey price changes to the customer
- Negotiate returns and cancelations with customers
- Maintain Lynx product sample inventory as assigned
- Assure all requests for corrective action are completed in a timely manner
- Prepare pricing, secure approval and negotiate orders and terms
- Provide customers with information regarding capabilities, pricing, deliveries, etc.
- Assure maximum order bookings through quotation follow-up, customer prospecting and other telemarketing activities
- Prepare monthly commission reports as assigned
- Issue new dealer letters and information packets in assigned territories
- Work together with the Engineering Coordinator to assure that quotes are processed in a timely manner and that priorities are maintained
- Issue sales literature to customers and representatives in assigned territory as required including fulfillment of literature requests and trade show responses
- Coordinate trade show activities as assigned
- Coordinate ‘info @’ e-mail account activities as assigned
- Maintain and publish up-to-date list of representatives as assigned
- Maintain ISO Procedures and Work Instruction binders and logs as assigned
- Must follow all policies of BH Electronics
- Other duties as assigned
- Regular and timely attendance is required
Physical Elements Required
- Must have good finger dexterity
- Ability to listen and speak clearly and professionally in English
- Occasional travel using public transportation
- Ability to move from assigned desk and other areas of the office as needed
Mental Elements Required
- Ability to write, read, and understand English language with clients, co-workers and representatives
- Ability to organize and coordinate schedules
- Ability to analyze and interpret data
- Ability to problem solve
- Effective interaction with clients
- Ability to handle workplace stress (deadline pressures, working with public, etc.)
- Ability to work safely at all times
Equipment Used
- Personal computer, copier and fax machine, telephone
Job Qualifications & Characteristics
Education: Associate’s Degree or equivalent experience; Bachelor’s Degree preferred
Experience: 2 years minimum in inside sales or customer service; working knowledge of MS Windows and Office Software
Personal: Excellent oral and good written communication skills; Positive, assertive attitude and strong organizational skills
Functional: Must be able to operate all standard office equipment and communicate with customers, representatives and co-workers without special accommodation
This position is subject to the ITAR (International Traffic in Arms Regulations) and/or the EAR (Export Administration Regulations). Candidates must qualify as a U.S. Person according to U.S. Federal law.
Job Type: Full-time
Work Location: In person
EOE/M/F/Vet/Disability
Must be a U.S. citizen or permanent resident and able and willing to work with products produced for military use
NOTE: This job description is subject to change at any time for whatever reason at the discretion of the Company and its management.
Qualified candidates should submit cover letter stating salary requirements and resume to: jobs@bhelectronics.com